Refund policy

At Retro Industries Inc, customer satisfaction and long-term relationships matter more to us than short-term transactions. While a large portion of our business focuses on commercial, wholesale, custom fabrication, and special-order projects, we also maintain a growing selection of in-stock products available for direct-to-consumer purchase with fast fulfillment.

We believe buying online should feel low-risk and straightforward — especially when purchasing premium products.

In-Stock & Ready-to-Ship Items

Most in-stock orders ship within approximately 2 business days, with delivery typically occurring within 7 business days depending on destination and carrier transit times.

Tracking information is provided once your order ships.

30-Day No-Questions-Asked Returns

We proudly offer a 30-day no-questions-asked return policy on eligible regular-priced in-stock items purchased directly through our website.

If you are not satisfied with your purchase for any reason, simply contact us within 30 days of delivery and we will help arrange the return.

For eligible returns:

  • We pay the return shipping
  • No restocking fees
  • No unnecessary complications
  • Refunds are issued back to the original payment method after the item is received back

We want customers to feel confident ordering from us.

Return Eligibility

To qualify for a standard return:

  • Item must be returned within 30 days of delivery
  • Product must be returned in reasonable condition
  • Item cannot be intentionally damaged, modified, or abused

Exclusions

The following items and transactions are generally non-refundable and may not qualify for cancellation or standard returns:

  • Custom-made products
  • Personalized items
  • Commercial projects
  • Wholesale or B2B transactions
  • Special-order items
  • Built-to-order products
  • Large custom fabrication projects
  • Orders governed by separate signed agreements, acknowledgments, invoices, proposals, or special-order terms

Most commercial and custom projects involve separate documentation outlining:

  • Production timelines
  • Approval processes
  • Payment schedules
  • Delivery expectations
  • Cancellation terms
  • Warranty coverage
  • Return limitations

Those signed agreements govern the transaction separately from this standard retail return policy.

Damaged or Incorrect Orders

If an item arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of:

  • The product
  • Packaging
  • Shipping label
  • Any visible damage

We will work quickly to resolve the issue through replacement, repair, parts shipment, or refund where appropriate.

Refund Processing

Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.

Bank processing times may vary depending on the customer’s financial institution.

Refused Shipments & Invalid Addresses

Orders refused without authorization or returned due to incorrect shipping information provided by the customer may be subject to:

  • Carrier return fees
  • Storage fees
  • Additional shipping charges

Contact

For return requests or support regarding an order, contact:

Retro Industries Inc (689) 465-9077
Email: support@retroindustries.com